Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURACA3002 Mapping and Delivery Guide
Establish customer requirements of a complex nature
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURACA3002 - Establish customer requirements of a complex nature |
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Description | This unit of competency covers the competence to establish customer requirements for sales, parts, administration, finance or services which are more complex.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. Not applicable. | ||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Confirm customer requirements |
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Element: Advise customer of available options |
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Element: Inform customer of costs |
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Element: Agree action plan with customer |
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